At startup it uses 25 to 26% of processors to go down to less than 4% then. My computer is also Asus ROG GL752VW withe 16 Gb of RAM, who usually had no problem managing the program even with a large amount of images + 175 000 13.6 Gb of database and 12.9 Gb of image thumbnails. I get it in November 2016 and it's the first time it's happend. Please post a step by step recipe from first opening the file to when the crash occurs, along with details of any warning or error notices.Īlso when the crash occurs, have you looked for an event record matching the time in Windows Event Viewer.įor future reference, if you are experiencing a problem, you are more likely to get a response if you start your own thread, rather than tack a post on the end of someone else's thread, particularly when that thread already contains several different issues other than the one you have.įor me it"s Ultimate 10 witch don't crash but show error message "unable to process selected file" in Edit or Develop Modes since some time. If you were in edit mode, and had multiple layers in play, particularly if they were placed image layers, the details might be important. Were you using Batch Resize, Resize in Edit mode, Resize in Export. What mode were you in when the crash occurred. Also you need need to specify what the original pixel size of the image was (width and height), and what the up-sized pixel size was, or would have been, and the original image format. Anyone have similar experience? and a solution?It would help if you provided some details of your hardware, and your operating system. Dont have a problem with doing the same thing in acd 2019. Sometimes that can provide a clue.Īcdc studio ult 2021 crashes when after I process an image and export it to increase size, 300dpi, and convert to tif. You might check Windows Event Viewer immediately after a crash, and see whether there was an event recorded relative to the crash. Have you tried running Tools->Database->Optimize Database?. Given that it crashes when you select the thumbnail and then select Develop or Edit, what happens when you select View? Have you tried opening ACDSee as an Administrator? Windows updates, new software, driver updates, any new hardware added? Has anything in your installation changed recently, ie. In the meantime, whilst waiting on a response from support When it "crashes" does ACDSee give any error message? If local drive is it on the same partition as the OS) Location of image (local hard or SSD drive/External USB drive/ NAS drive). What other info do I need to supply to enable someone to assist me?My initial advice would be to submit a support request via įor the sake of completing the picture perhaps also include the following information
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